Job Description

Position- Incident Manager

Duration-Contract

Location- San Jose, CA

Experience as Incident Manager able to quickly and efficiently and minimizing the impact on business operations.
Ensure timely escalation and resolution of incident while adhering to SLAs.
Drive root cause analysis and corrective action procedures for high-impact incidents.
Ensure continuous communication with key stakeholders and prepare incident reports and deliver post-mortem analyses.
Mentor and coach Juniors and inspect the Incident report regularly and identify the area of improvements and apply best practices.
Partner with change management team to ensure the application/product availability.

Regards,

Pallavi Verma
Sr. Technical Recruiter | Syntricate Technologies Inc.

Direct : 781-552-4333 |

Email : pallavi@syntricatetechnologies.com | Web:

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Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer

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Job Tags

Contract work, Immediate start

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Incident Manager Job at Syntricate Technologies, San Jose, CA