Job Description
Incident Manager MAHIN-JOB-32474
Role- Incident Manager
Location- Wilmington, DE, (USA)
Type- Fulltime permanent.
Job Description:
• 3+ years of experience as a Major Incident Manager
• Review proposed Major Incidents and access validity based on business impact
• Facilitate troubleshooting on bridge calls to drive issues to resolution
• Document activities and discussions around major incidents
• Communicate throughout any event to required levels of leadership
• Generate and Distribute an after-action report (RCA) for every Major Incident
• Recommend corrective actions to the Problem process for postmortem discussion
• Review and correct SOP(s)/ Documentation as requested
• Contractor shall facilitate a Daily Operations call reviewing previous major incidents and reviewing upcoming changes
• Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment
• Contractor shall assist in the problem management activities and process as needed, including but not limited
• Act as scribe during regular Problem review meetings
• Recommend corrective actions based on Major Incident events
• Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis
• Flexible to work in any shift
• Good communication skills to interact with both customer and end users
Job Tags
Permanent employment, Full time, For contractors, Flexible hours, Shift work
Similar Jobs
Sun, Inc.
...Overview Maintenance Supervisors are responsible for the overall maintenance and upkeep of community grounds, facilities, streets, equipment, and utility systems at an individual property. Additionally, they supervise and oversee individual community maintenance team...
MAG - MyAmazon Guy.
...Social Media Manager This is a remote position. This is a Social Media position that is responsible for creating social media campaigns... ..., 8 hours a day ~ Competitive salary base ~ Permanent work-from-home setup ~ Unlimited FREE access to MAG School courses and...
Morgan Murphy Media
...continue our tradition of excellence across media platforms. The ideal candidate will be a self-starter who is able to work from their home in Eau Claire, WI, covering impactful... ...daily newscasts as well as our digital and social audiences.Responsibilities Collaborate...
Tumi
...TUMI seeks a results-driven Associate Manager for our luxury retail team in Sarasota. You will build and maintain premium client relationships, drive sales, and uphold brand standards across in-store experiences.The role emphasizes leadership, training, and excellence...
Ritual Hot Yoga
...Ritual Hot Yoga is looking for Full-Time Yoga Teachers. Ritual Hot Yoga is more than a mission, more than a practice, it is a yoga community held together by the fabric of its exceptional teachers. Interested in joining the Crew? Full-time teachers at Ritual are salaried...